Frequently Asked Questions

Is there a minimum spend for garments purchased in centre?

There is no minimum spend for garments purchased. The only requirement is that you purchase the item between [date] to [date] and present your proof-of-purchase at the appointment. 

What are the participating stores that I can purchase my garment from?

Any fashion store at [centre name]. The garment purchased must be a wearable product (excluding swimwear, lingerie and underwear). For more information, please read the terms and conditions [centre URL].  

How long is the appointment?

Attachment of the embellishment will take approximately 30-45 minutes. You do not need to remain at the appointment during this time. You will be advised by staff of a time to return to collect your finished garment.

Can I cancel my booking?

Please contact the [centre concierge name] at [centre concierge email] with your full name and email address used for the booking.  

What if I want to change my booking to another date and time?

Please contact the [centre concierge name] at [centre concierge email] with your full name and email address used for the booking. 

Please note, tickets are very limited and if the session is showing sold out online then we will not be able to book you in to that time. 

Will there be tickets available for walk-ups on the day?

Tickets are very limited and walk ups will only be available on the day if there are no shows or last-minute cancellations.

The event is sold out online, but I am wondering if I can get an extra ticket for a friend / family member?

Unfortunately, if the session is sold out online then there are no tickets available.

Is there an age limit for this event?

The event is limited to people aged 10 years or older. Children aged 10 – 17 years old must be accompanied by a parent or guardian. 

Is there a limit to the number of tickets I can book?

Yes, there is a maximum of 2 tickets per booking.  

What time should I arrive for my event?

Please aim to arrive 5-10 minutes prior to your confirmed booing time and have a digital version of your ticket ready for check-in. Please be advised we may not be able to accommodate late arrivals.  

We recommend planning additional time into your journey to secure a car park and navigate through the centre.

If I am late and missed my session – can I still participate?

Unfortunately, if you missed your session there is no guarantee that we can fit you into another session as tickets are very limited. Please check [centre landing page] to see if there are available tickets for an alternative session,

What if I don’t like the finished garment?

Garments will not be able to be refunded, repaired or exchanged.