Under the glistening chandeliers of the iconic Tea Room QVB, book your table for a magical, memorable and intimate Santa Experience.

Indulge in a bespoke Christmas-themed Traditional High Tea designed by the Tea Room QVB Executive Chef Rob Crichton and have your memories captured with our professional photography of your special moment with Santa himself.

Sessions commence from Saturday 11 November until Sunday 24 2023 December on selected days.

Session times:

8:00am - 10:00am

8:30am - 10:30am

4:00pm - 6:00pm

4:30pm - 6:30pm

Ticket price:

Adult/teenager (13 years or over) ticket: $95.00 (inc. GST and booking fees).
Child (1 – 12 years) ticket: $75.00 (inc. GST and booking fees).

There is no charge for infants (younger than 1 year) and bookings are not required for infants. However if you do require a high-chair please let us know by emailing us at qvb.info@vicinity.com.au with 72 hours’ notice before your session time.

The High Tea with Santa events (Event) are run by Vicinity Centres PM Pty Ltd (ABN 96 101 504 045) (Vicinity, we or us).

Each ticket entitles a person to entry to The Tea Room for 120 minutes for High Tea with Santa.

Ticket price includes at least 2 digital photos. The photographer is a third party contractor and we accept no responsibility for material contained on the photographer's website or any terms and conditions that may be applicable to you by accessing or purchasing photographs from the photographer's website. Vicinity may receive payment from a third party contractor, RegProm Marketing & Promotions Pty Ltd, in connection with the purchase of photographs.

Tickets must be purchased by persons 18 years or older. All children under 18 years must be accompanied by guardian or parent.

A field for entering your dietary requests is available for you to fulfil upon confirmation of booking. We will do our best to fulfil all dietary requests made at the time of booking.

Bookings are essential. Walk-ins will not be accepted. Booking only available via the link above.

Full Event Terms and Conditions here.

Frequently Asked Questions

For all queries regarding the QVB Santa Experience and Christmas enquiries, please contact the Guest Experience team at qvb.info@vicinity.com.au or call 02 9264 9209.

DO I NEED TO BOOK MY HIGH TEA WITH SANTA EXPERIENCE?

Yes. High Tea with Santa is only accessible via a booking. Walk-ins will not be accepted. Click here to book your High Tea with Santa.

WHAT ARE THE DATES AND TIMES FOR HIGH TEA WITH SANTA?

High Tea with Santa commences from Saturday 11 November 2023 and runs on selected days until Christmas Eve, Sunday 24 December 2023 (inclusive). 120-minute sessions are available as follows on selected days:

  • 8:00am to 10:00am
  • 8:30am to 10:30am
  • 4:00pm to 6:00pm
  • 4:30pm to 6:30pm
HOW LONG IS HIGH TEA WITH SANTA?

High Tea with Santa sessions run for 120 minutes.

HOW MUCH DOES HIGH TEA WITH SANTA COST?
  • Adult/teenager (13 years or over) ticket: $95.00 (inc. GST and booking fees).
  • Child (1 – 12 years) ticket: $75.00 (inc. GST and booking fees).

There is no charge for infants (younger than 1 year). Please indicate the number of infants that will be attending as part of your booking group when you make your booking. Bookings will only be accepted for groups of up to 10 people, including infants.

If you require one or more high-chairs for infant/s in your booking group please let us know by emailing us at qvb.info@vicinity.com.au with 72 hours' notice before your session time.

WHAT IS INCLUDED IN MY TICKET?

All tickets entitle the ticket holder to:

  • Entry to The Tea Room for 120 minutes for High Tea with Santa;
  • At least 2 digital photographs; and
  • High tea
  • A complimentary gift will also be provided to children attending the Event.
DO YOU ACCOMMODATE GROUP BOOKINGS?

Yes, High Tea with Santa accommodates group bookings of up to 10 people, including infants.

If you wish to be seated with another group making a booking, please email us at qvb.info@vicinity.com.au (with a minimum of 72 hours’ notice) with the below details:

·         First and last name (used to make your group’s booking); and

·         First and last name of the person who made the other group booking(s).

IS THERE AN AGE LIMIT FOR HIGH TEA WITH SANTA?

Anyone is welcome to High Tea with Santa.

Tickets must be purchased by patrons 18 years or older. All children under 18 years must be accompanied by guardian or parent at all times.

IS HIGH TEA WITH SANTA ACCESSIBLE BY WHEELCHAIR?

Yes, The Tea Room QVB is fully wheelchair accessible. Speak to one of the friendly team members for assistance.

WHAT TIME SHOULD I ARRIVE AND WHERE DO I BEGIN MY SANTA EXPERIENCE?

Please arrive 10 minutes prior to your allocated time slot. Meet at the pre-registration area located on Level 2, Market Street end of the Queen Victoria Building (under The Tea Room QVB), to check-in before you head up to The Tea Room QVB to be seated at your table. There will be hosts available to assist with check-in – please present your booking ticket/s on arrival.

WHERE IS HIGH TEA WITH SANTA LOCATED?

High Tea with Santa is hosted at The Tea Room QVB located on Level 3, Market Street end of the Queen Victoria Building.

Click here to view centre map.

WHERE CAN I PARK FOR HIGH TEA WITH SANTA?

The QVB Car Park is located at 111 York Street Sydney. Take the Car Park elevator up to Level 2 then walk to the Market Street side of the building to meet at the pre-registration area.

Car Park rates are available here.

Book ahead here.

I'M RUNNING LATE FOR MY SESSION CAN I STILL GET MY SANTA EXPERIENCE?

If you’re running late, you should skip the check-in and head straight to the Tea Room QVB located on Level 3, Market Street end of the Queen Victoria Building. There will be hosts available to assist and seat you for your session.

If you fail to attend your session time or request to cancel your booking less than 72 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please contact the Guest Experience team via email qvb.info@vicinity.com.au or call 02 9264 9209. If we reasonably consider that exceptional circumstances exist, we may choose to offer you a refund.

WHAT IS YOUR CANCELLATION AND REFUNDS POLICY?

We can assist you with cancelling your booking so that your allocated session can be made available to another individual/group.

If you request to cancel your booking 72 hours or more before your session time a full refund will be provided to the credit card that you used to make your booking.

If you fail to attend your session time or request to cancel your booking less than 72 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please contact please contact the QVB Guest Experience team at qvb.info@vicinity.com.au or call 02 9264 9209. If we reasonably consider that exceptional circumstances exist, we may choose to offer you a refund.

We reserve the right to re-schedule session times if necessary due to circumstances beyond our reasonable control. If we need to reschedule a session time, we will if practical notify you of the new session time 48 hours or more before your original session time. If you cannot attend the new session time, a full refund will be provided. We are not responsible for any other costs you might incur relating to the rescheduling of session times.

The Event will not proceed if Vicinity decides whether for health, safety, security, occupancy or operational reasons or other reasonable reasons, including but not limited to restrictions on occupancy and/or movement imposed by a government authority, to cancel the Event. If the Event is cancelled, a full refund will be provided. We are not responsible for any other costs you might incur relating to the Event cancellation.

Please click here to view our event terms and conditions.

WHAT IF I WANT TO CANCEL MY BOOKING?

You may request to cancel your booking. If you request to cancel your booking 72 hours or more before your session time a full refund will be provided to the credit card that you used to make your booking.

To cancel your booking please ensure you email qvb.info@vicinity.com.au with the below details and attach a copy of your Booking Invoice (received via the email address used to make the booking):

SUBJECT LINE: Booking Cancellation Request_LastName

EMAIL BODY:

First and Last Name (used to make the booking):
Session Date and Time:    
Full booking cancellation or partial (e.g. 1 adult ticket to be cancelled):

You can contact the QVB Guest Experience team by calling 02 9264 9209 if you require further assistance with cancelling your booking.

WHAT IF I WANT TO CHANGE OR RESCHEDULE MY BOOKING?

You may request to reschedule your booking. If you request to reschedule your booking 72 hours or more before your session time, you may be able to reschedule to another session time, at no additional cost (subject to availability). If no other session times are available, you will not be able to reschedule your booking.

To reschedule your booking, please email qvb.info@vicinity.com.au with the below details and attach a copy of your Booking Invoice (received via the email address used to make the booking):

SUBJECT: Booking Reschedule Request_LastName

EMAIL BODY:

First and Last Name (used to make the booking):
Session Date and Time currently booked:

Your preferred new Session Dates and Times (subject to availability). Please order your Session Date and Time preferences:

If you request to reschedule your booking less than 72 hours before your session time, your request will be refused, unless there are exceptional circumstances. If we reasonably consider that exceptional circumstances exist, we may choose to offer you a refund.

You can contact the QVB Guest Experience team by calling 02 9264 9209 if you require further assistance with changing or rescheduling your booking.

WILL THERE BE DIETARY OPTIONS FOR THE HIGH TEA?

Yes, The Tea Room QVB are able to offer the following options:

1. Standard High Tea

2. Vegetarian High Tea

3. Gluten Free High Tea

4. Vegan/ Dairy and Egg Free High Tea

5. Nut Free High Tea

Please ensure you complete the questionnaire on dietary requirements of you and your booking group members as part of your booking. If your booking group’s requirements fall outside of the above listed options, please email us at qvb.info@vicinity.com.au and we will do our best to accommodate their requirements.

All dietary requests will need to be made ahead of your session time (and with a minimum of 72 hours’ notice) so The Tea Room QVB chefs can pre-prepare.

WILL THERE BE A PROFESSIONAL PHOTOGRAPHER AND CAN I TAKE MY OWN PHOTOS?

Yes, we will have a photographer and assistant there to capture professional photos – you are able to choose if you would like to have them capture you/your booking group's photos with Santa or you can capture your own photos of you/your booking group with Santa.

We encourage our guests to capture as many photos as you wish throughout your experience. You must not take photos of other people during the experience without their express consent. We do ask you to be mindful of your time with Santa to ensure all families are able to enjoy their experience.

High Tea with Santa allows you to not only capture your own images, but also to receive at least 2 digital images from the photographer in a personal online gallery.

HOW AND WHEN CAN I ACCESS MY PHOTOGRAPHS?

The Santa experience allows you to not only capture your own images, but also to receive at least 2 digital images.

When you check-in for your session, you will be given a unique QR code card. At the commencement of your time with Santa, if you would like to receive digital images, the photographer or their assistant will scan the QR code on the card you were provided at check-in. All photographs taken of you or your group will then be uploaded to a personal gallery accessible by you via the QR code card, which will be linked to the photographer's website. Photographs should be available to view and download on your mobile device/s within approximately 15 minutes of your session time.

You will be able to order photographs via the photographer's online shop (you will only have access to photographs of you or your group available via your QR code).

WHAT ARE THE TERMS AND CONDITIONS FOR QVB HIGH TEA WITH SANTA 2023?

Please click here to view the event terms and conditions.

I HAVE A QUESTION ABOUT MY BOOKING, WHO DO I CONTACT?

If you have questions about an existing or new booking, please contact the QVB Guest Experience team at qvb.info@vicinity.com.au or call 02 9264 9209.