QVB HISTORY TOURS

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

For all queries regarding the QVB History Tour, please contact the Guest Experience team at qvb.info@vicinity.com.au

DO I HAVE TO BOOK ONLINE TO ATTEND THE EVENT?

Yes. The QVB History Tour is a fully bookable experience. Click here to book your tour tickets. Please note: bookings close 48 hours prior to the scheduled session time

WHAT ARE THE DATES AND TIMES AVAILABLE FOR ATTENDING SESSIONS AND HOW LONG ARE SESSION TIMES?

Tours commence: Thursday 7 January 2021.

Session Times:

  • Thursdays 11am – 12pm and 2 – 3pm
  • Saturdays 11am – 12pm and 2 – 3pm
  • Sundays 2 – 3pm

How much do event tickets cost?

\$25 per person, ticket price includes GST

DO YOU ACCOMMODATE GROUP BOOKINGS?

You are welcome to book up to 10 tickets per tour session. Group bookings for more than 10 people are not currently available.

IS THE EVENT ACCESSIBLE BY WHEELCHAIR?

Yes, the QVB History Tour is accessible my wheelchair. Contact the Guest Experience team via email qvb.info@vicinity.com.au

WHERE IS THE EVENT LOCATED?

QVB, 455 George St Sydney NSW 2000. Meet at the Concierge Desk on Ground Floor to commence the tour. The tour will take you to the Ground Floor, Level 1 and Level 2 of the QVB. Please note the QVB History Tour does not take you into hidden parts or hidden access of the building.

WHAT TIME SHOULD I ARRIVE?

Please arrive 10 minutes prior to your tour session time.

WHERE SHOULD I PARK?

You are welcome to park at the QVB Car Park located at 111 York Street Sydney. Take the Car Park elevator up to Ground Floor and meet at the Concierge Desk near the George St entrance.

Special parking offers are available – to book head to:

https://www.wilsonparking.com.au/book-a-bay

Click here to view the car park map.

WHAT IF I WANT TO CHANGE MY BOOKING?

We understand that some customers may wish to change their session time to a different day/time after booking.

1. You may request to cancel your booking by contacting us on the details below. If you request to cancel your booking 48 hours or more before your session time a full refund will be provided to the credit card that you used to make your booking.

2. If you fail to attend your session time or request to cancel your booking less than 48 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please contact us using the details above. In such circumstances, we may choose (in our absolute discretion) to offer you a refund.

3. You may request to reschedule your booking by contacting us using the details above. If you request to reschedule your booking 48 hours or more before your session time, you can reschedule to another available date or time, at no cost.

4. If you request to reschedule your booking less than 48 hours before your session time, your request will be refused, unless there are exceptional circumstances (which will be determined in our absolute discretion).

5. We reserve the right to re-schedule session times if necessary due to circumstances beyond our reasonable control. If we need to reschedule a session time, we will if practical notify you of the new session time 48 hours or more before your original session time. If you cannot attend the new session time, a full refund will be provided. We are not responsible for any other costs you might incur relating to the rescheduling of session times.

Contact the Guest Experience team via email qvb.info@vicinity.com.au if you need to reschedule or cancel your booking.

WHAT IF I AM LATE AND MISS MY SESSION?

Unfortunately, if you missed your session there is no guarantee that we can fit you in to another session. There are no refunds for missed sessions.

WHAT ARE THE TERMS AND CONDITIONS FOR THE EVENT?

You can view the full Service Conditions here.

WHAT COVID SAFETY MEASURES WILL APPLY FOR THE EVENT?

The QVB have a COVID-Safety Plan in place which includes the following procedures and practices:

Due to current government restrictions, face masks are to be worn by both tour guide and guests attending the tour with exemptions only for guests with medical conditions

Physical distancing adhered to be all guests throughout the walking tour

Complimentary hand sanitiser available at multiple points along the tour pathway

Contact tracing of all attending guests via ticketing information

Increased cleaning of all surfaces in-centre

Further information can be supplied on enquiry.

WHO DO I CONTACT IF I HAVE A QUESTION OR COMPLAINT ABOUT THE EVENT?

If you have questions about an existing or new booking, please contact one of our Guest Experience team members at qvb.info@vicinity.com.au

WHAT IS YOUR CANCELLATION AND REFUNDS POLICY?

We understand that some customers may wish to change their session time to a different day/time after booking.

1. You may request to cancel your booking by contacting us on the details below. If you request to cancel your booking 48 hours or more before your session time a full refund will be provided to the credit card that you used to make your booking.

2. If you fail to attend your session time or request to cancel your booking less than 48 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please contact us using the details above. In such circumstances, we may choose (in our absolute discretion) to offer you a refund.

. You may request to reschedule your booking by contacting us using the details above. If you request to reschedule your booking 48 hours or more before your session time, you can reschedule to another available date or time, at no cost.

4. If you request to reschedule your booking less than 48 hours before your session time, your request will be refused, unless there are exceptional circumstances (which will be determined in our absolute discretion).

5. We reserve the right to re-schedule session times if necessary due to circumstances beyond our reasonable control. If we need to reschedule a session time, we will if practical notify you of the new session time 48 hours or more before your original session time. If you cannot attend the new session time, a full refund will be provided. We are not responsible for any other costs you might incur relating to the rescheduling of session times.

Contact the Guest Experience team via email qvb.info@vicinity.com.au if you need to reschedule or cancel your booking.

IS THERE AN AGE LIMIT FOR THE HISTORY TOUR?

The QVB History Tours are only available for +18.