QVB Santa Experiences Event Info
For all queries regarding the QVB Santa Experience and Christmas enquiries, please contact the Guest Experience team at qvb.info@vicinity.com.au or call 02 9264 9209.
LOCATION AND CHECK IN REQUIREMENTS
The Santa experiences are located on Level 3 of the QVB at The Tea Room (York Street side from November 9 - December 24. Click here to view centre map.
Please arrive 10 minutes prior to your allocated time slot and meet on Level 2, exit from the cage lift and venture to the Check-In desk located on the left (signage will be stationed there for clear access). This is the pre-registration area before you head up to The Tea Room to be seated at your table. There will be two check-in hosts available to check you in.
You are welcome to park at the QVB Car Park located between York Street and the corner of Market Street (455 George Street, Sydney). Take the Car Park elevator up to Level 2 then walk to the York Street side of the building to meet at the Check-In desk.
Early Bird and evening parking offers are available – to book head to:
COVID SAFETY REQUIREMENTS
The Tea Room have a COVID-Safety Plan in place which includes the following procedures and practices:
- Covid-19 safe Hygiene Marshall on all operating shifts
- Ensures tables are the required 1.5metre distance apart to support social distancing legislation
- Social distancing markers at the entrance to the venue
- Patrons will need to sign in via a QR code on arrival
- Displays hand sanitiser for customer and staff use with notices of the importance of hand washing around the venue
- All stations have sanitizing surface spray and gloves to wipe all hard surfaces and chairs
- Increased cleaning of all surfaces in between each session
Additionally, safe social distancing signage will be displayed throughout the room as well as the Photo Areas.
Interaction with Santa is allowed in the Photo Areas and we encourage guests to practice safe social distancing by utilising the seating that has taken the 1.5 metre distance into consideration. Additional signage will also communicate these measures.
Santa, host, photographer and all assistants will be fully briefed on social distancing practices and will ensure their compliance throughout the experience.
Further information can be supplied on enquiry.
FREQUENTLY ASKED QUESTIONS
For a full list of FAQs please click here.
EVENT PRIVACY POLICY
View our event privacy policy here.
BOOKING TERMS AND CONDITIONS
For all booking terms and conditions, click here.
EVENT TERMS AND CONDITIONS
Click here to view the event terms and conditions.

